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Shipping Policy

Art Play Limited Shipping Policy

Effective Date: 25th October 2024

Welcome to Art Play Limited's official shipping policy. This policy outlines how we handle the shipping of physical products purchased through our website, www.artplaylondon.com, and the legal guidelines we adhere to in line with UK shipping laws and regulations. By placing an order with us, you agree to the terms and conditions outlined below.

1. Shipping of Physical Products Only

Art Play Limited exclusively ships physical products purchased through our website. The following items and services are not eligible for shipping:

  • Gift Cards: All gift cards are delivered electronically and will not be shipped physically.

  • Services: Any services offered by Art Play Limited will not involve physical shipment. Service-related details will be communicated via email or other suitable means.

If you are unsure whether your purchase involves physical shipping, please refer to your order confirmation email or contact our customer service team at [insert contact email].

2. Shipping Providers & Delivery Timeframes

We partner with a variety of trusted shipping providers to ensure your orders reach you in a timely manner. These may include but are not limited to: Royal Mail, DPD, Hermes, and UPS. The specific provider used will depend on the nature and size of your order.

  • Standard Delivery Times: Deliveries are typically expected within 3-4 business days from the date your order is dispatched, unless otherwise specified. Dispatch times will be confirmed via your order confirmation email.

  • Order Confirmation & Tracking: Upon successful order placement, you will receive a confirmation email that outlines your order details, shipping provider, tracking information (if available), and expected delivery time. Please review this email carefully to ensure all information is accurate.

In some cases, due to high demand, holidays, or unforeseen circumstances, there may be delays. In such instances, we will do our best to keep you updated on the status of your order.

3. Shipping Restrictions & UK-Only Deliveries

At this time, Art Play Limited only ships within the United Kingdom. We do not ship to international addresses or to overseas UK territories. We currently deliver to:

  • England

  • Scotland

  • Wales

  • Northern Ireland

We do not ship to PO Boxes, military addresses (APO/FPO), or any other restricted locations within the UK.

4. Legal Compliance: UK Shipping Guidelines

In compliance with UK shipping regulations and consumer laws, Art Play Limited adheres to the following guidelines:

  • Consumer Contracts (Information, Cancellation, and Additional Charges) Regulations 2013: You have the right to cancel your order within 14 days of receipt. You will be refunded the full amount of your order, including any standard shipping costs, provided the product is returned in its original condition.

  • Consumer Rights Act 2015: All products shipped must be as described, of satisfactory quality, and fit for purpose. If any product arrives damaged or faulty, you are entitled to a repair, replacement, or refund.

  • Shipping Fees: Unless otherwise specified during the checkout process, shipping fees are calculated based on the size, weight, and destination of your package within the UK. Any applicable VAT or other taxes will be included in the total shipping cost.

  • Distance Selling Regulations: We are obligated to provide clear and accurate information regarding the product and shipping fees before the sale is completed. All relevant shipping details will be available at checkout, and any additional costs will be communicated upfront.

For more information on your rights as a UK consumer, please visit the official UK government website or refer to the Citizen’s Advice Bureau.

5. Shipping Costs & Payment

All shipping costs will be clearly indicated at the checkout before you confirm your purchase. Shipping fees are determined by factors such as the size, weight, and location of the shipment within the UK.

  • Standard Shipping Rates: We offer competitive shipping rates calculated based on the weight and dimensions of your order.

  • Free Shipping: Occasionally, we may offer promotions for free or discounted shipping. These promotions will be clearly communicated on our website and during the checkout process.

Payment for shipping will be processed at the time of purchase. We accept major credit cards, PayPal, and other common payment methods.

6. Delivery Issues & Contact Information

We strive to ensure that your order is delivered safely and on time. If there is any issue with the delivery of your product, including delays, incorrect deliveries, or damaged items, please contact us immediately.

  • Customer Support: You can reach our customer support team via email at [insert contact email] or by phone at [insert contact number]. Our team will work with you to resolve any shipping issues as quickly as possible.

  • Lost or Stolen Packages: Art Play Limited is not responsible for lost or stolen packages once they have been marked as delivered by the shipping provider. However, we encourage customers to contact us if they suspect a package has been lost or stolen, and we will do our best to assist in locating or replacing the item.

7. Changes to This Policy

Art Play Limited reserves the right to modify or update this shipping policy at any time without prior notice. Changes will be posted on our website, and the effective date will be updated accordingly.

For any additional inquiries or clarifications regarding our shipping policy, please reach out to our support team.

Thank you for choosing Art Play Limited!
We appreciate your business and aim to provide a seamless and reliable shopping experience for all our UK customers.

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